Contact us
A real team you can reach directly. No compulsory form, no premium rate number, no chatbot.
contact@cinefrance-boutique.fr
Best for anything about an existing order — quote your order number and we will reply within one working day.
Telephone
Monday to Friday, 9am - 5.30pm (UK time). Standard rate call. Best for advice before you buy — how bright a projector your room needs, what screen size suits your seating distance.
Post
CINEFRANCE LTD
24-26 Regent Place, Birmingham, B1 3NJ, United Kingdom
Never send a return without telling us first
Contact us and we will give you a returns reference. Without it, your parcel cannot be matched to your order and the refund is delayed. The full procedure is on our Returns and refunds page.
Common questions
Where is my order?
A tracking number is emailed to you as soon as your parcel is dispatched. If it has not arrived within 48 hours of ordering, something is wrong — tell us and we will check immediately.
I want to cancel my order
If it has not yet been dispatched we will cancel it and refund you in full. If it is already on its way, you have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013.
It is not what the listing described
Tell us, with photographs. If our product page was inaccurate, that is our mistake: we arrange the return at our cost and refund or replace the item. Goods must be as described under the Consumer Rights Act 2015.
There is a charge I do not recognise
Our payments appear under the statement descriptor shown in our terms and conditions. Before raising a dispute with your bank, please call us — we can identify a transaction in minutes, whereas a chargeback ties up your money for weeks.